Support
Support that answers, not deflects
Four routes to a resolution: the questions most clients ask, the formal complaints path, the documents that govern your account, and a direct line to the desk.
- ComplaintsHow to raise a formal complaint, what we do with it, the timeframes we work to, and what to do if our answer does not satisfy you.
- FAQsDirect answers on accounts, funding, trading mechanics, platforms, and how client money is handled.
- Legal DocumentsEvery policy that binds us and you — client agreement, risk disclosure, privacy, AML, and execution policy — each with its revision date.
- Contact UsOffice details, contact channels, and a form that routes your message to the department that can act on it.
Our approach
A complaint is information, not an inconvenience
Most issues resolve at the first contact because most issues are questions rather than disputes. Where something has genuinely gone wrong, the complaints procedure exists to get it in front of someone with the authority to fix it, in writing, with dates attached. We would rather hear that something is broken than have you discover it at the worst moment.